Business Development Executive (Telesale)

About the Role
Civilarch is looking for an energetic and target-oriented Business Development Executive – Telesales who can connect with prospects through calls, qualify leads, explain Civilarch’s architecture, interior design, and construction services, and convert inquiries into site visits and closures.

The ideal candidate is confident in communication, persuasive, and experienced in telesales or customer engagement, with the ability to handle objections and achieve daily and monthly targets.

Job Responsibilities: As an Business Development Executive - Telesale , you will be responsible for :

Sales Strategy Development

• Develop and implement telesales strategies to achieve sales targets and business growth objectives.
• Identify potential markets and customer segments for telesales campaigns.

Lead Generation and Qualification

• Generate leads through outbound calls, email campaigns, and other telemarketing activities.
• Qualify leads by assessing their needs, budget, and purchasing potential to ensure they are viable prospects.

Customer Relationship Management

• Build and maintain strong relationships with prospective and existing customers through effective communication and follow-up.
• Understand customer needs and provide tailored solutions to meet their requirements.

Product Knowledge

• Maintain comprehensive knowledge of the company’s products and services to effectively communicate their value propositions to customers.
• Stay updated with new product features, industry trends, and competitive offerings.

Sales Pitch and Presentation

• Develop and deliver compelling sales pitches to engage customers and drive interest in the company’s offerings.
• Conduct virtual presentations and product demonstrations to showcase benefits and features.

Objection Handling and Negotiation

• Address customer objections and concerns confidently and professionally to overcome barriers to purchase.
• Negotiate terms and pricing to close sales while ensuring mutually beneficial outcomes for customers and the company.

Sales Performance Monitoring

• Track and analyze sales performance metrics to evaluate the effectiveness of telesales campaigns and individual efforts.
• Report on sales activities, pipeline status, and achievement of sales targets to management.

CRM and Database Management

• Maintain accurate and up-to-date records of customer interactions, sales activities, and lead statuses in the CRM system.
• Ensure data integrity and compliance with company policies and regulations.

Team Collaboration

• Collaborate with sales, marketing, and customer support teams to align telesales efforts with overall business objectives.
• Share insights and feedback from customer interactions to improve products, services, and sales strategies.

Training and Development

• Participate in ongoing training and professional development to enhance sales skills, product knowledge, and industry expertise.
• Share best practices and techniques with team members to foster a collaborative learning environment.

Customer Feedback and Insights

• Collect and relay customer feedback to relevant departments to improve products and services.
• Use customer insights to identify trends and opportunities for sales growth.

Performance Incentives and Rewards

• Strive to achieve and exceed sales targets to qualify for performance-based incentives and rewards.
• Maintain a positive attitude and motivation to drive sales success.

Ethical Sales Practices

• Adhere to ethical sales practices, company policies, and industry regulations in all customer interactions.
• Ensure transparency, honesty, and integrity in all sales activities.

Continuous Improvement

• Identify areas for improvement in telesales processes and strategies to enhance efficiency and effectiveness.
• Implement innovative approaches and techniques to increase customer engagement and sales conversion rates.

Customer-Centric Approach

• Prioritize customer satisfaction and build long-term relationships by providing exceptional service and support.
• Personalize communication and sales approaches based on individual customer needs and preferences.

Technology Utilization

• Utilize telecommunication tools, CRM software, and other technologies to streamline sales processes and improve productivity.
• Leverage data analytics to track performance, identify trends, and optimize telesales strategies.